Last updated 9 October 2026
The Healing Hand is a Traditional Chinese Medicine and holistic recovery practice based at Cheriton Court, 139 Green St, Eastbourne BN21 1SB. This policy explains what personal data we collect through this website, why, and what rights you have over it.
When you submit our contact form, we collect the information you provide: your name, email address, phone number, the treatment you're interested in, and any message you write — which may include details about your health or condition that you choose to share with us.
Apart from the optional analytics cookies described below, the third parties involved in running this site are:
When you first visit, we ask whether you're happy for us to use cookies to see how visitors use the site and improve it. Cookie-based analytics and session recordings are only set up if you choose Accept. If you choose Decline, no cookies are set and Microsoft Clarity is not loaded.
Whatever you choose, we also use Vercel Web Analytics, which counts visits without cookies or any information that identifies you. It records only anonymous, aggregate details such as which pages are viewed, how you arrived at the site (for example from a search engine), and your country, browser and device type.
We also use Vercel Speed Insights to measure how quickly pages load for real visitors. It does not use cookies or identify you, and records only anonymous performance figures such as page load times, along with your device type, browser and country.
If you accept, we use Microsoft Clarity, a website analytics tool provided by Microsoft. It sets cookies on your device and collects information about how you use the site, such as the pages you visit, where you click and scroll, how long you stay, your approximate location, and your device, browser and screen size. It can also create anonymised recordings of your visit. Text you type into forms is masked in those recordings by default, and we don't use Clarity to collect your name, email or other contact details.
We use this information only to understand which parts of the site work well and which don't, so we can improve the website and our services. We don't use it to identify you personally, and we don't use it for advertising. Microsoft processes this data on our behalf and may process it outside the UK; you can read more in the Microsoft Privacy Statement.
Our legal basis for this is your consent. You can withdraw it at any time by clearing this site's cookies and stored data in your browser, after which the banner will appear again and you can choose Decline. You can also block or delete cookies through your browser settings.
We use the information you submit solely to respond to your enquiry, arrange or manage your treatment, and keep basic records of client care. We do not sell, rent or share your information with any third party for marketing purposes.
We keep enquiry and client information only for as long as needed to respond to you, provide treatment, and meet any professional record-keeping obligations — after which it's securely deleted.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us using the details below. You can also complain to the UK Information Commissioner's Office (ico.org.uk) if you have concerns about how we handle your data.
We take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, but we don't store payment details or other sensitive data on this website itself.
This website and our services are not directed at children under 18.
We may update this policy from time to time to reflect changes to the site or our practices. The date above shows when it was last revised.
The Healing Hand, Cheriton Court, 139 Green St, Eastbourne BN21 1SB
[email protected] · +44 7714 719594